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How long does it take to process claims?
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If I start with the contribution for 300 then want to upgrade to 600, 900 or 1200 tier, how long does it take to qualify to the new contributions?
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If I start with the contribution for 1200 then want to downgrade to 300, 600 or 900 tier, how long does it take to qualify to the new contributions?
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If I happen to lose all my 5 family members all at once, will the insurance compensate for all?
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If I have 5 siblings and we are all members of the Sacco, we are all contributing to the scheme individually , we lose our parent/s, can we all be compensated at the same time? If no, why not?
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I have covered my parents inlaws, however, i cannot ask for their IDs due to the society norms and discretion to claim, can we consider burial permit instead?
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I am a widow, i had enrolled my husband/wife to the scheme, now I am re-married, can I add the new spouse to the scheme? If yes, what is the procedure?
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I was single when i joined the scheme, now I have kids and is married, can i add my new family to the scheme? If yes, what is the procedure?
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I have finalized on my divorce, i am now separated, and can i remove my spouse from the scheme?
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My dependants/nuclear family have lost their identification documents in their demise in mystrerious circumstances e.g. airplane crash, can i claim with a burial permit instead?